top of page
pokecouple

Frequently Asked Questions

Answers to questions frequently asked in the community

What types of Pokémon cards do you sell?

​

We offer a wide range of Pokémon trading cards, including individual cards, booster packs, theme decks, and special collections. Our inventory includes cards from various sets and expansions, from the latest releases to classic favorites. You can browse our catalog to find specific cards or collections.

​​

Do you ship internationally?

​

No, only in Australia. Shipping costs and delivery times vary depending on the postage option chosen at checkout.

​​

How can I track my order?

​

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. 

​

How can I determine the value of a Pokémon card?

​

The value of a Pokémon card depends on factors such as its rarity, condition, and demand. We provide detailed descriptions and images of each card to help you assess its value. For rare or high-value cards, In the near future we will offer grading services and can provide guidance on current market trends.

​

Do you have a Brick-and-mortar shop?

​

No, we currently do not have a physical shop for customers to collect from only have postage options currently. Physical store is something we are currently working on more info soon.

​

What is your return policy?

​

We want you to be satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for a replacement or refund. For other returns, items must be in their original, unopened packaging. Please review our Terms and conditions page for more details.

​

​

​

bottom of page